COVID-19

Due to the COVID-19 disease, global transportation is affected. All product production and delivery dates are for reference only. The final JMG 1/64 Miniatures shall prevail. Before purchasing, please consider the possibility of delay. If the product is produced,  If the order is cancelled due to the delivery date, only the payment after deducting the service fee can be refunded. Please pay attention

Delivery & Shipping

TRACKING YOUR ORDER

You will receive an email notification with courier tracking number/link when your order is dispatched.   You can track your shipment by following the number/link provided in this email.

 

DELIVERY DUTY UNPAID (DDU)

All countries will be shipped on a Delivery Duty Unpaid (DDU) basis, product prices displayed are exclusive of all taxes  and duties. As the recipient, you will be responsible for all import duties, customs and local sales' taxes levied by the country you are shipping to. Payment of these charges is necessary to release your order from customs. Our courier will contact you locally with details of any import duty to pay.

Please be aware that if you decline to pay these charges, the shipment will automatically be returned to us at our expense. We will then deduct any related charges incurred from the refunded amount of your original purchase.

 

Insurance

we will not purchase any insurance for all mail orders  (including local and overseas) . The customer is responsible for the loss of mailing and transportation . If customers need to pay for additional insurance for their goods , please contact us directly . 

Hongkong Post surface mail: Hong Kong local:

Surface Mail There is no tracking function for surface mail, and guests are responsible for the risk of loss; we will write back the return address in the mail to minimize the chance of loss. Local surface mail will usually arrive 2-4 days after it is sent out. Please be aware that there may be delays due to postal congestion, such as before and after holidays and during the epidemic. We will take photos of all surface mails and keep them for at least three months to protect both us and the guests. If necessary, you can apply to us for relevant photos

 

Hongkong Post Overseas: E-express registered airmail and E-express

E-express registered air parcels and E-express parcels are equipped with tracking function. After the mail is sent, a tracking code will be provided to customers to check the delivery status. Hongkong Post website https://www.hongkongpost.hk/tc/home/※

 

*If there is a returned mail, it will be returned to us in about a month. After receiving it, we will check the reason for the return and notify the customer before sending it out again; the mail returned by the post office for the following reasons shall be sent again by the customer Postage

The receiving address provided by the guest is wrong or incomplete

The mail placed in the post office is overdue and not picked up

SF Express: Hong Kong, Taiwan, Macau and Mainland China

If you choose this shipping method, the postage will be arranged to pay once the freight is paid in advance. The freight will be delivered to the courier when you receive it. It can be delivered to your door in Hong Kong or you can choose to go to various SF stores, service stations, smart cabinets or simply Please go to the following website to pick up the goods by yourself, and click on the following website. Please check the SF website https://www.sf-express.com /hk/tc/ in Macau and mainland China. Please provide the complete delivery address and recipients. Name to ensure that the mail can be delivered smoothly


For Taiwan, Macau and Mainland China, please provide the complete delivery address and recipient's full name to ensure that the mail can be delivered smoothly. ※In case of customs inspection, customs duties and other additional costs may be incurred. This part of the customer must pay for it; We are not responsible for any loss caused by any third party, please understand.

All personal shipments imported into Taiwan will be authenticated by real name. If the recipient is an individual and holds a local household registration in Taiwan, you must download the "EZ WAY 易利委" real-name authentication app on your mobile phone and complete the binding of your real identity information with your mobile phone number Real-name authentication registration
https://www.sf-express.com/hk/tc/news/detail/-01214/